Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to mallakaofficial@gmail.com.
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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
FREQUENTLY ASKED QUESTIONS
Q: *Where is MALLAKÄ based?*
Our brand is based in Cairo, Egypt. But we ship our products all over Egypt.
Q: *How can I place an order?*
You can place an order directly on our website by adding items to your cart and checking out.
Q: *How long does shipping take?*
Shipping times vary depending on your location.
Cairo: 6-10 working days (still not sure)
Alexandria:
Q: *What is your return policy?*
We prioritize the quality of our products and the satisfaction of our customers. While we do not typically accept returns, we do make exceptions for items that were received damaged within 10 days of purchase for items that are unworn. Your experience with our products is important to us, and we are committed to ensuring your satisfaction."
Q: *How do I request an exchange?*”
To request an exchange, please contact our customer service team through DM or mallakaofficial@gmail.com with your order number and details of the item you would like to exchange. Exchange orders are only accepted if it would be replaced by size.
Q: *Are your products sustainable?*
We are committed to sustainability and offer a range of sustainable leather.
Q: *What sizes do you offer?*
We offer a range of sizes to accommodate different body types. Please refer to our size guide for more information.
Q: *How can I get in touch with your customer service team?*
You can reach our customer service team at mallakaofficial@gmail.com or through DM.
PRE ORDER FAQs
*1. What is a preorder?*
A preorder is a purchasing option that allows customers to reserve an item before it becomes officially available for sale.
*2. How do I place a preorder on your website?*
To place a preorder on our website, simply select the item you wish to preorder, add it to your cart, and proceed to checkout as you would with a regular purchase. During the checkout process, you will be informed that the item is on preorder.
*3. When will I be charged for my preorder?*
Your payment will be processed at the time of placing the preorder.
*4. When can I expect to receive my preorder?*
The estimated delivery date for preordered items will be specified on the product page. Every product is different. Please note that this date is an estimate and may be subject to change.
*5. Can I cancel or modify my preorder?*
Cancellations and modifications to preorders can typically be made before the item is shipped. Please contact our customer service team for assistance with any changes to your preorder.
*6. Are preorders eligible for returns or exchanges?*
Preordered items are typically subject to the same return and exchange policies as regular purchases. Please refer to our return policy for more information.
*7. Can I combine a preorder item with other in-stock items in the same order?*
Yes, you can combine preorder items with other in-stock items in the same order. However, please note that the entire order will only be shipped once all items are available. If you would like to get your in-stock items before, please send us a DM.
*8. Is there any advantage to preordering an item?*
Preordering an item can provide you with the opportunity to secure popular or limited-edition products before they sell out. Additionally, some preorders may come with exclusive bonuses or discounts for early purchasers.
LEATHER PRODUCT WARRENTY
**Q: What is the warranty for our Leather products?
A: A piece of genuine leather that matches your product.
*Q: What is the warranty period for your leather products?*
A: The warranty period for our leather products is 2 years from the date of purchase.
*Q: How can I ensure that my product is covered under warranty?*
A: In order to be eligible for warranty coverage, your product must have the tag of authenticity attached. This tag serves as proof of purchase and authenticity.
*Q: What does the warranty cover?*
A: Our warranty covers any manufacturing defects or faults in workmanship that occur within the 2-year warranty period.
*Q: What is not covered under the warranty?*
A: The warranty does not cover damages caused by misuse, neglect, accidents, normal wear and tear, or unauthorized repairs or alterations.
*Q: How do I request warranty service for my leather product?*
A: If you believe your product is eligible for warranty service, please contact our customer service team with proof of purchase and photos of the issue. Our team will assess the situation and guide you through the next steps.
*Q: Can I transfer the warranty to someone else if I gift the product?*
A: The warranty is non-transferable and is only valid for the original purchaser with proof of purchase.